FAQs
Quick answers to what people ask us most. If yours isn’t here, send us a note through the Contact page and we’ll get back to you.
Ordering & Lives
How do I join a PalmStreet live?
We go live on PalmStreet every Friday at 10:15pm MT. Download the PalmStreet app, follow NurseryRx, and use our invite link to get set up. Auction wins are packed and shipped exactly like website orders.
Can I combine orders?
Yes. If you place a second order before your first one ships, leave a note at checkout or send us a message and we’ll ship them together and refund the extra shipping.
Can you hold my order?
Yes. If you’re traveling or the weather is rough on your end, tell us in the order note or send a message and we’ll hold it until you’re ready.
Can I cancel or return an order?
You can cancel any time before your order ships — just send us a message. Because these are living plants, we can’t accept returns once they’ve shipped. See our Refund Policy for details.
Shipping & Arrival
When do you ship?
We pack and ship Monday through Wednesday so plants never sit in a sorting facility over the weekend. Orders placed Wednesday afternoon through Sunday go out the following Monday.
Where do you ship?
Anywhere USPS delivers in the US, including Alaska, Hawaii, and Puerto Rico. We don’t ship internationally.
Do you ship in winter?
Yes, year-round. We check the forecast on both ends before packing, and now and then we’ll hold an order a few days to dodge a storm — we’ll let you know if that happens. If it’s cold where you are, add a heat pack to your order.
What if my plant arrives damaged?
Message us within 24 hours of delivery with photos of the box and the plants as they arrived, and we’ll make it right. We can’t help once a plant has been repotted or if we hear about it several days after delivery, so please open the box and check as soon as it lands.
Your Plants
Where do your plants come from?
We grow everything ourselves in our greenhouse in Colorado. Every plant we sell was propagated in-house in sphagnum moss, so we know exactly where it came from and how it was rooted.
What size plant will I get?
Unless the listing says otherwise, plants ship in a 2.5" nursery pot. Baby Begonia Bundles come in small clear cups. Photos show a representative plant, not the exact one you’ll receive.
Are your plants pet safe?
Some are. Every product page is labeled Pet Safe or Not Pet Safe, and you can filter any collection by it. Our data comes from the ASPCA’s toxic and non-toxic plant list.
What should I do when my plants arrive?
Unpack right away and give them a drink. Set them somewhere bright but out of direct sun while they settle in. A little drama — a yellow tip, a dropped leaf — is normal for the first week or two. Leave them in the sphagnum they arrived in for now.
When can I repot?
Wait at least 30 days so the plant can acclimate; a week is enough if you’re experienced. Full repotting notes, medium choices, and what to do if a plant sulks afterward are on our Plant Care page.
Local & Events
Can I shop in person?
We do several plant shows and popups around Colorado each year. Check the Events page for what’s coming up.
Do you offer local pickup?
Yes. Choose pickup at checkout and we’ll message you when your order is ready. Pickup is in Golden, CO — when you’re on your way, text us your ETA and we’ll have it waiting.